1
Claude calls get_account_signals() to pull the chain's commercial signals.
2
It diagnoses the top issues vs the central targets (margin 22%, on-time 92%, share 50%), then calls lookup_play() — a grounded retrieval returning only the stored play + its PLAY id.
3
It writes a prep pack whose actions come only from retrieved plays (cited) — never invented — and a QBR opener.
The human sets the goal and owns the conversation; the agent does the prep.
Payoff: ~3–4 hrs of prep → ~2 min — the KAM spends the hour on the chain, toward the 80% commercial-time target.